Privacy Policy

Privacy Policy
This Privacy Policy (the “Policy”) provides information regarding the management and protection by VERTERE of personal data processed from website visits, purchases, calls and surveys.

It also explains the process to exercise individual privacy rights regarding one’s personal data held by VERTERE.

1. Collection of data
VERTERE collects personal data through website visits and purchases.

To do so, VERTERE uses cookies, which are small text files, stored on your computer during the site visit.

You can disable cookies through your browser. To know more about cookies please refer to Section III below.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information. In doing so, you allow VERTERE to store this information in the VERTERE customer database where your personal information is kept for 10 years.

You may also request us to delete your personal information at any time after your order has been processed and delivered by sending an email to (see Section II "Changes and access to your personal information"). VERTERE may also collect non-personal information about you even if you do not purchase any products on the VERTERE website.

  1. What use is made of the information you provide on
    VERTERE may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, VERTERE, may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment.

VERTERE may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, VERTERE may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Terms and Conditions, or who may be causing injury to, or interfering with, other users of the website. In the event that VERTERE or all or part of its or their assets, are acquired by a third party, the customer list may be included in the transferred assets.

Please be aware that VERTERE does not control the policies or practices of third parties to which VERTERE discloses information about users of the website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

  1. Location of data
    VERTERE stores data in the EU through the protection of the EU-US Privacy Shield.
  2. Security
    VERTERE has implemented security measures to protect the personal information you provide against unauthorized access and use. In particular:
  • All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organisational measures such as employee security through vetting and supervision.
  • All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred, in accordance with VERTERE's Retention Schedule.
  • Should VERTERE suffer a breach, it would implement its Incident and Breach Response Plan, including notification to Data Protection Authorities, individuals and/or VERTERE’s clients, as applicable, without undue delay.

1. Changes and access to your personal information
VERTERE responds to individual requests for access to one’s personal data, and for changes as necessary, within one month via VERTERE may ask for an extension and may charge a reasonable fee to cover administrative costs if necessary. Should VERTERE deny the request, it will provide an adequate justification.

  1. Rectification
    Rectification requests are to be sent to

VERTERE provides rectification as soon as possible within one month. Should VERTERE deny the request, it will provide an adequate justification.

  1. Right to object
    Individuals may withdraw consent and object to the use of their personal information. In that case, VERTERE will keep the data until the individual chooses to unsubscribe but will not use the data except to provide services requested by said individual.
  2. Restriction on processing
    VERTERE will inform suppliers and subcontractors as the case may be, of the restrictions on processing of data relating to that individual.
  3. Challenging compliance
    An individual whose data is held by VERTERE may challenge our compliance with data protection obligations by filing a complaint
  4. Contact us
    If you have any questions about VERTERE 's Policy and practices, please feel free to contact us via
  5. Changes and updates to the Privacy Policy
    By using the website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects the VERTERE current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the website. Please check the website periodically to remain informed of any changes or updates to the VERTERE privacy policies and practices. If you allow VERTERE to retain the personal information you provide on the website in its customer database and VERTERE intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, VERTERE will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.

1. What is a Cookie
A cookie is a small text file stored on your device that makes it possible to save and track data about your use of For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser.

By continuing to use the VERTERE website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

  1. What cookies do we use?
    There are two categories of cookies on the website:
    Website functionality cookies
    These cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalize, facilitate and improve your browsing experience.

Third party cookies
These cookies allow us to track navigation during your visits to the website. This allows us to personalize our activities and advertisements to your preferences and to identify transactions facilitated by our affiliated partners for commission purposes.
Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks.
We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymized or pseudonymized.

  1. Managing your cookie preferences
    You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the VERTERE website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer
    Go to Tools menu, then Internet Options.
    Click on Confidentiality, then click on Advanced.
    In the Cookies window, select your preferences.

Google Chrome
    Click the Chrome menu, the upper right button.
    Select Settings then click on Show advanced settings.
    In the Privacy section, click the Content settings button.
    Select your preferred option(s) in the Cookies section.

    Click the Menu button and choose Preferences.
    Select the Privacy & Security panel and go to the History section.
    In the drop-down menu next to Firefox will, choose Use custom settings for history.
    Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them.
    Select your preferred option(s) in the Cookies section.

    Click on Safari, then Preferences.
    Click on the Privacy tab.
    Go to Block cookies and select your preferred option(s).


If you would like to receive the newsletter offered by us, we will only send it to you after your explicit consent, which you give us with your dispatch of the filled-out web form that is necessary to receive the newsletter. Provided that you have given your consent to the receipt of the newsletter, we process and use the personal data, which you quoted for this purpose, exclusively for our own advertising measures. Your personal data will not be passed to third parties for advertising purposes by us. You can revoke your consent to receiving the newsletter at any time by sending an e-mail to

Pursuant to the German Federal Data Protection Act (BDSG), you have the right to demand gratis information on your data saved by us. Additionally, you have the right to correction, blocking or deletion of this data where required. With regards to this, please send us an e-mail to

Google Analytics
We use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files, which are saved on your computer and which allow an analysis of your usage of the website. The data generated by the cookie about your usage of the website will generally be sent to a Google server in the USA and stored there.
Google will use this data to evaluate your use of the website, to compile reports about the website activities for the website operators and to provide other services related to the usage of the website and the internet. Google will also transfer this information to third parties if necessary, provided that this is required by law and insofar as third parties have been commissioned by Google to process this data. Google will not in any case connect your IP address with any other data from Google. You can prevent the installation of the cookies by an appropriate adjustment to your browser software; however we would like to point out to you that in this case you might not be able to make full use all functions of this website. In addition to this, you can prevent the collection of the data generated by the cookie concerning your usage of the website (including your IP address) as well as the processing of the data by Google by downloading and installing the browser plug-in available under the following link:

By using our website, you consent to the processing of the data collected about you in the manner and for the purpose described above. You can object to the collection and use of your IP address by Google Analytics at any time with effect for the future. More information can be found under:

Given the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension “_anonymizelp()” and therefore ID addresses are only processed in a shortened form to prevent persons from being identified.